“Hellllooooo, is this Mary Ellen?”
“Umm, yes, who’s calling?” she asks
“This is Matthew Savage and was wondering if I could make a payment on my brother’s account please?”
“Oh uh, um, of course you can….uh hold on one second,” she says, unprepared for such a scenario, “Uhhh, ok, I’m sorry, people don’t usually call me back. So what’s the account number?” … [Read more →]
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